Refund policy

Return Policy

  • We only have return processing facilities in China, which means that the returned product needs to be shipped back to our addresses in China. We cannot accept returns after 30 days. However, the product, excluding the light bulbs, is covered by our two-year manufacturer warranty. A returned product must be in its original package and in new/unused condition to qualify for any refund. Customized items are not eligible for return as well. If the product has been installed already, make sure you put them back in the original package. Otherwise, we may not issue any refund or charge a restocking fee depending on the product condition.
  • Within 30 days, if you are not completely satisfied, items in new/unused condition may be returned for a full refund. (Shipping cost will not be refunded unless items are defective.) Expedited shipping costs will not be refunded if the customer chose expedited shipping for the order. To initiate a return, please contact our support team at sales@yoogee-lighting.com, and we will guide you through the return process. (NOTICE: If there is any manufacturer defect or shipping damage, please contact us within 48 hours and take photos and videos to show us the defect for us to verify.) Shipping companies (like UPS, FedEx, and DHL) only accept shipping damage claims within one week after delivering the product. Therefore, you will be responsible for any cost related to the shipping damage if you do not contact us within one week.
  • If there is no manufacturer defect and you simply changed your mind or want a different size, you can still return it. You will be responsible for both shipping costs. You need to pay for the shipping to ship it back to us and make sure the product is sealed in its original package and in a resalable condition. Once we receive the product and verify that the product is in new/unused condition, we will issue a refund minus the shipping cost for us. NOTE: If the return is not due to a manufacturer defect, customers are responsible to ship the product back to us at their own cost, and our shipping cost will be deducted from the refund as well.

How to return?

We try to make it as simple as possible for you. Follow these 3 major steps to return any portion of your order in accordance with our Return Policy.

1. Process Your Return

  • Send your order number and return reasons to sales@yoogee-lighting.com. You're preferred to include pictures of items in their original packaging to speed up return approval. A Customer Experience Specialist will process your request and provide the right shipping address for you to ship to for the return. NOTE: if you ship the product to any other addresses, no refund will be issued.

2. Packaging

  • Ensure that all components of all items being returned are thoroughly sealed in their original packaging, including all original packaging material.

3. Shipping

  • Before shipping, please take pictures of inside and outside of the packages as records to show that products are indeed in their original condition. We strongly suggest having insurance just in case that package is damaged during the shipping process back to us.
  • For shipping, feel free to ship the product back to us with your choice of the shipping carrier.  You do have to pay for the shipping first. If it is a quality-related issue, we will refund you the shipping cost once we confirm the issue. If you choose Signature Required when delivery, please do make sure that the shipping agent allow us to sign on the back of the notice so that they can re-deliver without any issue.
  • After shipping it, please take a picture of the receipt along with the tracking number and send it to us at sales@yoogee-lighting.com.

Once we receive and inspect the return, we will issue the refund within 10 business days. We will send you an email confirmation as well once the return is completed.

Exchanges

We do not accept exchanges unless they are damaged/broken. If there are damages to the fixtures, please reach out to us, and we will help replace any damaged parts or the fixture based on the situation. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Note that return shipping costs will not be covered.

More Details about the return policy

  • We cannot accept returns on custom modifications or any special order item (any item or style not listed on our website).
  • The customer is responsible for shipping the product back to yoogee-lighting unless the items are defective. Items must be returned within 30 days of delivery and received by yoogee-lighting in new condition with the original packaging, including outer boxes when applicable.
  • If returned products arrive damaged or used, we will not be able to provide a refund. For this reason, we strongly advise you to use an insured, traceable shipping method to return items.

Refunds

  • For returned items, after we receive them, it takes 5–10 business days for us to inspect for damage and restock. We will issue the refund accordingly after the inspecting process. If returned products arrive damaged or used, we will not be able to provide a refund. Please allow up to 30 days for the credit to be finalized depends on the bank and credit card company that you use.
  • We must receive returned products before we can issue any refund. If we did not receive the products back for any given reason, like the customer refusing to send the product back or the customer refusing to accept the package, resulting in the shipping agent destroying the package, we will not be able to issue any refund.

Order Cancellation

  • Customized items are not eligible for cancellation. For non-customized orders, you can cancel for free within 24 hours after you place the order by replying to your order confirmation email. After that, you can still cancel it as long as the products have not been shipped out. However, a 5% processing fee will be applied. Once the product is shipped out, the order cannot be canceled.

If you have any questions, problems, or suggestions with either your order or our website, please don't hesitate to email sales@yoogee-lighting.com we will get back to you as soon as possible. 

Customer Service:

☎️ Tel: +1 8886894355

 📧 Email: sales@yoogee-lighting.com